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  • BUSINESS DEVELOPMENT
    • Developing your business
    • Increasing business from existing customers
    • Identifying new business opportunities
    • Developing a competitive edge
    • Increasing customer loyalty
  • MARKETING
    • The Marketing Mix
    • Marketing Audit
    • Creating an effective marketing plan
    • Marketing Communications
    • Database Marketing
  • HR MANAGEMENT
    • Why you need a recruitment procedure
    • Why do we need policies & procedures?
    • Our training & development services
    • How coaching can help your business
    • Employment law advice
  • PR & MEDIA
    • Our pricing structure
    • Dos & Don'ts when dealing with journalists
    • Checklist for choosing a PR consultant
    • How to attract customers using the media
  • WEBSITE DESIGN
    • How we work
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    • Examples of our web design work
  • GRAPHIC DESIGN
    • Brand identity design
    • Advertising design
    • Graphic design services
    • Examples of our graphic design work
• SERVICES FOR PROFESSIONALS
  • STRATEGIC ADVICE FOR PROFESSIONALS
    • New style marketing consultancy for professionals
  • MARKETING & BUSINESS DEVELOPMENT
    • Developing a competitive edge
    • Outsourcing marketing support
    • Creating a BD/Marketing team
    • Maximise the referrals you have to give
    • The cross selling phobia
  • BRANDING
    • Branding a professional firm
  • CLIENT MANAGEMENT
    • Are you looking after your clients?
    • Awakening sleeping clients
    • Increasing client loyalty
    • Making the most of existing clients
    • Measuring new clients
    • What are client surveys?
    • What do you know about your clients?
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Client Management

This section addresses the unique challenges that professional services organisations face in acquiring and retaining profitable clients.

In broad terms, your client care management should include processes for:

• Identifying and attracting clients who are closely aligned with your strategic goals
• Paying as much attention to quality of service as quality of work
• Bringing discipline to client-retention processes
• Satisfying clients to generate more repeat and referral business
• Creating systems that provide for greater visibility into performance

If you are looking to develop your client care management within your business, you might find these factsheets useful.

Please feel free to download them and if you have further questions contact us for a free discussion.

DOWNLOAD HERE

• Are you looking after your clients?
• What do you know about your clients?
• Measuring new clients
• Increasing client loyalty
• What client surveys are and why professional firms should do them
• Reactivating dormant clients
• Maximising existing clients