What do you really know about your clients?
Ask yourself these questions
- How many clients have ever only used you once?
- What % use one of your competitors for work that
your firm could do?
- Do you know which clients you want to keep (and
which you’d prefer not to?
- Do you know who your key clients are and what
contribution do key accounts make to total fee income?
- How many key clients do you have and how many did
you lose or gain in the past year
If the answers to these questions do not come readily to
mind or you have to go and search for them, then we can
help.
If you are looking to develop your client care management
within your business, you might find these factsheets
useful.
Please feel free to download them and if you have further
questions please contact us for a free discussion.
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